Shipping policy

Shipping Policy for hundredswords.store

Last Updated: [ Nov,9, 2020]

Thank you for visiting hundredswords.store. We are committed to ensuring your order is delivered safely and promptly. Please read the following shipping policy carefully to understand our order processing, delivery, fees, and responsibilities.

1. Order Processing Time

· All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment verification.
· Processing time for custom-made or special orders may be longer. In such cases, we will communicate the estimated processing time to you via email.

2. Shipping Destinations

· We currently offer worldwide shipping.
· Important Notice: As the ultimate consignee, you are solely responsible for ensuring that the products you order are legal to import and possess in your country/region. BaiWan shall not be held liable for any returned shipments, seizures, or fines resulting from local legal restrictions. Please familiarize yourself with the relevant regulations in your location before placing an order.

3. Shipping Methods and Delivery Times

· We typically ship via reliable international courier services (such as DHL, FedEx, UPS, etc.) to ensure package tracking and security.
· The provided delivery times are estimates and commence from the date the package leaves our warehouse. Actual transit times may vary due to factors beyond our control, including customs inspections, weather conditions, and holidays. We cannot be held responsible for such delays.

Destination Shipping Method Estimated Delivery Time (Business Days)
North America (USA, Canada) Standard Express 5-10
Europe Standard Express 7-14
Rest of Asia Standard Express 5-12
Other Worldwide Destinations Standard Express 10-20

4. Shipping Costs

· Shipping costs are automatically calculated based on the destination country, package weight, and dimensions, and will be displayed at checkout.
· Free Shipping: We may offer free shipping on orders that meet specific value thresholds or for certain regions. Please check our website announcements for details.

5. Duties, Taxes, and Customs Fees

· International orders may be subject to import duties, taxes, and customs brokerage fees. These charges are the responsibility of the recipient (you) and are separate from BaiWan.
· The courier service usually collects these fees upon the package's arrival in your country. Please be prepared to pay these charges and cooperate with the local carrier for customs clearance.

6. Order Tracking

· Once your order has been shipped, we will send a shipping confirmation email to your registered email address containing a tracking number. You can use this number on the courier's official website to track your package's status in real-time.

7. Delivery & Receipt of Shipment

· The package will be delivered to the shipping address you provided. Please ensure the address is accurate, as errors may lead to failed delivery or lost packages.
· Important: Upon delivery, please inspect the exterior of the package before signing. If the package shows signs of significant damage, request that the carrier note the damage on the delivery record or refuse acceptance immediately. Signing for the package implies it was received in good external condition.

8. Shipping Risk & Liability

· The risk of loss or damage for the package transfers to the buyer once it is handed over to the shipping carrier.
· If a package is lost or damaged during transit, you must file a claim directly with the carrier. We will provide all necessary shipping documentation (e.g., waybill) to assist you with the claim process. Please note that we are not liable for the actions or failures of the shipping carrier.

9. Order Modifications & Address Changes

· Once an order is successfully paid, we begin processing it rapidly. If you need to modify or cancel your order, please contact us immediately at [hundredswords@outlook.com]. We will do our best to assist if the order has not yet been packed and shipped. Changes may not be possible if the order has already entered the shipping pipeline.

10. Shipping & Returns

· If you need to return an item due to a quality issue (not related to shipping damage), please refer to our [Return & Refund Policy] first.
· Please Note: Unless the error is ours (e.g., wrong item shipped), the original shipping cost and any return shipping costs are non-refundable.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

· Email: [hundredswords@outlook.com]
· Contact Form: [hundredswords.store]